Webinars

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Since 1986, the LSBDC at Southern University Baton Rouge has been a public service unit of the College of Business at Southern University A&M College. The purpose of the Center is to provide individual consulting services, training programs/seminars, and information assistance to potential and existing small businesses in the Greater Baton Rouge Region including Ascension, East Baton Rouge, East Feliciana, Iberville, Pointe Coupee, West Baton Rouge, and West Feliciana parishes.

The following list of webinars are provided by the Louisiana SBDC at no cost.

Improve Profits, Reduce Costs, Get Better Margins: The Answer is in your Accounting

Tuesday, May 17, 2022      9:00 AM - 10:30 AM

Topic: Business Accounting

Want more profit? Want to reduce your costs? Want to be the best company in your market?

The secret is to define your goals and focus everyone on the same target. This session will focus on tools and strategies that you can use to build a better business, work more efficiently, and see higher productivity from your staff. Join us to increase your profit margins using steps that are right at your fingertips!

Facilitated by LSBDC Greater New Orleans & Bayou Region: Main Office

Register online at: https://www2.lsbdc.org/workshop.aspx?ekey=1420068

The Secret Sauce for Small Business Success - Customer Service Excellence

Thursday, May 19, 2022       10:00 AM - 11:30 AM

Topic: Customer Relations

Peter Drucker said it best: “The purpose of a business is to create and keep a customer.” As difficult as it is to secure customers, one would think every business – especially small businesses would go all out every day to lock up the loyalty of their customers. Unfortunately this is not the case. Even worse, neglected customers are lost opportunities for repeat sales and referrals.

Small business owners and leaders have the responsibility to create raving fan customers of everyone who made the decision to purchase their products or services. This is aided by the meticulous execution of customer service…sincere, impactful customer service. What passes for customer service these days is unbelievable. Effective customer service is indeed the “secret sauce” for small business success.

 

The consistent delivery of effective customer service distinguishes the leaders in the market and separates them from the crowd. Attendees will learn exactly how to do this and solidify their customer base, enabling them to achieve next level success. This webinar is for small business owners and leaders of new and existing firms desiring to leverage the power of effective customer service.

After registering for this webinar, you will land on the Zoom registration page. Sign up on Zoom for your unique login credentials.

Facilitated by LSBDC Greater New Orleans & Bayou Region: Main Office

Register online at: https://www2.lsbdc.org/workshop.aspx?ekey=1420047

The World is Open for Business: An Introduction to Exporting

Wednesday, May 25, 2022    11:00 AM - 1:00 PM

 

Topic:  Managing a Business
 

About 95% of the world's consumers are located outside the United States and yet only 1% of America's 30 million companies export. The global economy has created a global marketplace and an opportunity to grow your business.

 

During this class, you will learn:

     a) why you would want to consider engaging in exporting your products or services;

     b) how to know if your business is ready to engage in export and grow internationally; and

     c) the key resources available to small businesses interested in growing through exports.

Speaker(s): Tina Langlois, MPH, MBA - LSBDC Business Consultant

Co-Sponsor(s): Xavier University of Louisiana Entrepreneurial Institute

Facilitated by LSBDC Greater New Orleans & Bayou Region: Main Office


Register online at:  https://www2.lsbdc.org/workshop.aspx?ekey=1420073

Managing Risks for Your Business

Wednesday, May 25, 2022      12:00 PM - 1:00 PM
 
Topic: Managing a Business
 

There are many risks involved in owning and operating a small business. The Louisiana Department of Insurance Division of Diversity and Opportunity is available and ready to help you navigate the process. Join us for a free workshop, Managing Risk For Your Small Business, for information on insurance products, coverage and working with an agent.

Speaker(s): Patrick Bell, Assistant Commissioner, Louisiana Department of Insurance

Facilitated by LSBDC at University of Louisiana at Lafayette: Main Office

Register online at: https://www2.lsbdc.org/workshop.aspx?ekey=8420042

Be the Business That Attracts the Best Talent!

Thursday, May 26, 2022      10:00 AM - 11:30 AM
 
Topic: Managing Employees

The current job market swings heavily in favor of candidates – thanks to the pandemic and its considerable impact upon the small business world. The reality is this impact will continue for years to come. It is often said money makes the world go round, but for many good candidates salary isn’t the only factor considered when accepting a job opportunity.

Every organization wants to hire the best talent to drive business success. But nowadays, attracting top talent requires far more than a job advertisement. Businesses have to actively target the right candidates, promote positions through various outlets, and capitalize on their marketing efforts to stand out among a surplus of great job opportunities.

So what will it take to be the business that attracts the best talent? Being successful at recruiting talent also means business leaders have to rethink their current employee recruitment strategies and find innovative ways to attract talent. The secret to attracting the best candidates is differentiating your business from the other players and showing top talent how joining your company can help them reach their career goals.

This insightful session will help small business leaders establish the business persona that will attract and retain the best talent. Then learn how to inspire them so their talent drives the business to greater success. This session is for business owners and leaders with no employees, one employee, or more seeking to build a more successful enterprise.

Please remember to continue to Zoom to receive your unique login credentials as directed following registration here.

Facilitated by LSBDC Greater New Orleans & Bayou Region: Main Office

Register online at: https://www2.lsbdc.org/workshop.aspx?ekey=1420048